Privacy Policy

When you contact us or submit a quote request, we may collect your name, company name, work email, phone number, country/region, product model or requirements, and any files you choose to upload.

When you browse the site, our hosting provider or analytics tools may automatically log technical data such as IP address, browser type, pages visited, and approximate location. We do not intentionally collect sensitive personal data unless you voluntarily provide it and it is necessary to process your inquiry.

We use this information to respond to inquiries and technical questions, prepare quotations, coordinate samples or orders, improve website content and product information, and prevent spam or abuse.

We do not sell your personal information to third parties without your consent.

We may share information with trusted service providers who help us operate the website or process inquiries (such as form hosting or email services); when required to comply with applicable law, court orders, or government requests; or to protect the rights and safety of DORSEN, our customers, or the public.

If our business undergoes a merger, acquisition, or asset transfer, relevant information may be transferred as part of that transaction, and we will endeavor to provide notice where appropriate.

We retain inquiry records and communications for as long as needed to fulfill the purposes described in this policy, typically for the duration of the business relationship and a reasonable period thereafter, unless a longer retention period is required by law.

Depending on your location, you may have the right to access, correct, or delete personal information we hold about you, or to restrict or object to certain processing. Contact us using the details below and we will respond within a reasonable timeframe.

This website may use essential cookies for basic functionality. If we enable analytics or marketing tools in the future, we will update this policy and obtain consent where required. You can manage cookies through your browser settings.

We are based in China and serve customers worldwide. Information you submit may be transferred to and processed in China or other countries where data protection laws may differ from those in your jurisdiction. By submitting a form, you understand and agree to such transfers.

For questions about this Privacy Policy or your personal information, contact us at: sales@dorsenelevator.com.

We may update this policy from time to time. The revised version will be posted on this page with an updated effective date. Please review this page periodically.